Privacy Policy

We may collect the following types of information when you interact with our website and services:

• Personal Information: Name, email address, phone number, company name, and mailing address when you submit inquiries or contact forms.
• Order Information: Billing and shipping details, payment information, and purchase history when you place orders.
• Technical Data: IP address, browser type, operating system, referring URLs, and pages visited on our site.
• Communication Data: Records of correspondence when you contact us via email, phone, or our website forms.

We use the information we collect for the following purposes:

• To process and fulfill your orders and service requests
• To respond to your inquiries and provide customer support
• To send you product updates, promotional materials, and newsletters (with your consent)
• To improve our website, products, and services
• To comply with legal obligations and protect our rights
• To facilitate OEM partnership communications and project coordination

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website, processing payments, and delivering products.
• Business Partners: With OEM partners only as necessary to fulfill your orders or service requests.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure server infrastructure with access controls
• Regular security assessments and updates
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Opt-out: Unsubscribe from marketing communications at any time.
• Data Portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at info@freezone.tw.

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for basic website functionality and security.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Preference Cookies: Remember your settings and preferences for future visits.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 16, we will take steps to delete such information promptly.

If you believe a child has provided us with personal information, please contact us at info@freezone.tw.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the bottom of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Company: FreeZone Co., Ltd.
• Email: info@freezone.tw
• Phone: +886-4-22589449
• Address: 17F-A2, No.236, Shizheng N. 2nd Rd., Xitun Dist., Taichung City 407, Taiwan